So I think I've got this fixed. The issue was the AT&T gateway device for our fiber connection. It's now operating in DMZ mode and the issue has been resolved. I still find it very strange how the app behaved even when it could access the server. Still doesn't seem right, but it is working again...

Phone connection is fine. It's odd because if I don't scroll the list, the first camera always loads (link #2 above). And if I use my VPN, it works fine over cellular. No other video/streaming apps are lagging. Plus it has worked for several months after we moved to T-Mobile. My wife's phone (iPhone...

Just a follow up. Things I have tried so far: 1. Reinstalling the BI app 2. Reinstalling version 4 of BI 3. Upgrading to version 5 of BI 4. Switching ports on router The strange thing is if I simply do not scroll, the camera instantly shows when I select it. However, if I then try to go back to the ...

It doesn't seem likely that it's a bug issue either, since it's happening on my phone (Android) and my wife's phone (iOS). It's just strange, because the app does connect right away, then stops in the middle of loading the cameras. I've been wanting to upgrade to V5, and at this point I'm guessing s...

It's still a little slow, but it works through the web view. It does lock up every few cameras selected, but I was cycling through quite quickly. I'm not exactly sure if this is a fair comparison though. If I turn on the VPN to my router the app works blazing fast, while the web view is still sluggi...

I'm on BI version 4.8.6.3. I have been having trouble with the iOS and Android apps. My installation has previously been working for 4 years or so. I began having trouble with the app update around 10/16/19. Everything works as expected from within the LAN. I can log in from outside the network fine...