Can you add a screengrab to show the next person who asks this question ?

Hi, Deepstack AI (DS) was deprecated in favour of CodeProjext AI (CPAI) quite a long time ago. How have you set up the cameras ? Can you show us the camera settings ? Without setting that up DS won't do anything.

Please PM me with your basic details. Enough for Support to be able to identify you. I will ask immediately. Note that I am a volunteer residing in the UK so I don't have access to any Support info.

It looks like another case of your folders being too small for the recorded clip files. I had a similar issue when my much larger folders filled up with CPAI DAT files. Did we get any feedback after I tried to explain the need to calculate folder sizes for the previous forum member that asked ?

If a database delete/rebuild doesn't fix it I would suspect a failing drive.

I was wondering how you managed to set up your cameras without knowing about that. It's been a long time since I did a new installation

cwyatt wrote: ↑Wed Apr 02, 2025 6:06 pm We paid our Stripe invoice for 24 DVRs. How do I get my new keys?

Not good. If you have heard nothing by tomorrow, add a couple of posts so that you can enable PM's then PM me with a few details and I'll give them a prod for you.

FWIW I sorted Steeleimaging's issue out within two days

For the OP:

On one camera in the BI application it never switches. In UI3 the same camera does switch.

Could it be as simple as this selection in that BI5 camera menu ?

Hi, the licence is valid for a long time, no obvious end point. It will also give you 12 months of email support, and 12 months of updates. After that, you can just keep using it, but if a newer version contains something new that you want, you would have to pay for a 12 month support plan. Some peo...

Yes, that is what I am trying to say. It makes sense in my head but I don't seem to be able to explain it :oops: If you have 10 cameras. And each camera is set with "Combine or cut video each" to make 4GB files. Then your absolute minimum "New" folder size is 40GB. If "New&q...