This seems to be a common issue with the new update (I'm having the same issue). Ken from BI support has been in contact with me, and I'm waiting for him to remote access with TeamViewer to see if he can fix the issue. Yesterday, this was all news to them -- they said this was the very behavior that...

Just updated to 5.2.2.2 and have run into issues. When BI starts, it pops up a message saying "could not connect to service process". I click OK and it starts to open, then says that the service failed to start. In Startup, I see that the option to run BI as a system process is unchecked. ...