Please read this post https://blueirissoftware.com/forum/view ... f=4&t=1076 if you have Sophos installed on your computer.

Thanks gwp1 for the instructions. Local Exclusions works ... Exclusions from the Sophos Dashboard does not work. After I upgraded once more (at 5.2.2.3 now) and watched the Event Log for suspicious events, I am convinced that the the Sophos local exclusions did the trick. As soon as I removed the lo...

After the BI executables were added to Sophos exclusion list, I eventually was able to successfully install 5.2.2.2 and connect the admin console to the BI service. On the surface things appears to be working. However, the Application Event log wrapped a few times and it is now filled with these ent...

Adding exclusion in Sophos did work for me BUT it takes a while to trickle down to the computer from the Sophos cloud. I was replying to this post to state that the solution was not working for me. When I started the BI service to capture the error message, surprise, the service started successfully...

Yes, I do have Sophos Home installed. However, the first failing application is BlueIris. The fact that hmpalert.dll is in the event crash info is IMO simply a cascade/domino effect of BlueIris.exe crashing after being invoked from BlueIrisServices.exe. I have BI installed at two locations and "...

After I installed update 5.2.2.2 (file version 4.0.100.1190) BI stopped working. The BI service which normally start automatically wont start after the update. An Event is created each time I try to start the BI service: Faulting application name: BlueIris.exe, version: 5.2.2.2, time stamp: 0x5e7781...