Search found 10 matches

by soarwitheagles
Tue Jun 29, 2021 3:44 pm
Forum: General discussion
Topic: Digital River/Blue Iris insanity
Replies: 2
Views: 2722

Digital River/Blue Iris insanity

This morning I received a notice from Digital River/My Commence stating I was automatically charged another $59.99 for Blue Iris Support. I have not used my Blue Iris Support even one time since ordering it due to special circumstances. The Digital River/My Commence billing statement has no phone nu...
by soarwitheagles
Fri Jun 19, 2020 7:20 am
Forum: General discussion
Topic: Still no response from customer service
Replies: 4
Views: 6949

Re: Still no response from customer service

Gentlemen,

I have attempted to contact Blue Iris numerous times via support@blueirissoftware.com as well as sales@blueirissoftware.com.

All to no avail!

It has become so frustrating.

Had Blue Iris up and running for at least 2 years, now it has been down for months...

Still no reply!
by soarwitheagles
Tue Jun 16, 2020 9:45 pm
Forum: General discussion
Topic: Still no response from customer service
Replies: 4
Views: 6949

Still no response from customer service

Hi everyone! I had Blue Iris v.4 working for years and was really happy with it. A while back, Windows 10 on my dedicated security computer got corrupt and I had to do a clean reinstall. I would like to upgrade from v.4 to v.5 and also pay for priority support. Please, can anyone help me successfull...
by soarwitheagles
Tue Jun 16, 2020 9:44 pm
Forum: General discussion
Topic: Still no response from customer service
Replies: 0
Views: 3078

Still no response from customer service

Hi everyone! I had Blue Iris v.4 working for years and was really happy with it. A while back, Windows 10 on my dedicated security computer got corrupt and I had to do a clean reinstall. I would like to upgrade from v.4 to v.5 and also pay for priority support. Please, can anyone help me successfull...
by soarwitheagles
Tue Jun 16, 2020 9:43 pm
Forum: General discussion
Topic: Still no response from customer service
Replies: 0
Views: 3239

Still no response from customer service

Hi everyone! I had Blue Iris v.4 working for years and was really happy with it. A while back, Windows 10 on my dedicated security computer got corrupt and I had to do a clean reinstall. I would like to upgrade from v.4 to v.5 and also pay for priority support. Please, can anyone help me successfull...
by soarwitheagles
Wed Apr 08, 2020 5:49 am
Forum: General discussion
Topic: Need help with making upgrade and support choices please
Replies: 7
Views: 8128

Re: Need help with making upgrade and support choices please

TimG,

Thank you for helping me understand how to post a pic here!
by soarwitheagles
Tue Apr 07, 2020 4:02 pm
Forum: General discussion
Topic: Need help with making upgrade and support choices please
Replies: 7
Views: 8128

Re: Need help with making upgrade and support choices please

Thank you gentlemen!

I will back up our system, purchase the plan, and get up and running again!

Oh, I have attempted numerous times to attach a pic of our build, but it doesn't appear to work. Any suggestions?

Have an awesome day!
by soarwitheagles
Mon Apr 06, 2020 3:16 pm
Forum: General discussion
Topic: Need help with making upgrade and support choices please
Replies: 7
Views: 8128

Re: Need help with making upgrade and support choices please

Thank you Thix!

Hope you do not mind if I ask you how to export all the settings?
by soarwitheagles
Sun Apr 05, 2020 9:23 pm
Forum: General discussion
Topic: Need help with making upgrade and support choices please
Replies: 7
Views: 8128

Need help with making upgrade and support choices please

Hi everone!! Came here looking for some help. Ok, here is our situation... We have had Blue Iris for a number of years. It worked incredibly well for some years. Over a year ago, we started having issues. We could not find the solutions to resolve the issues. Here are our questions... 1. If we purch...
by soarwitheagles
Sun Apr 05, 2020 9:19 pm
Forum: General discussion
Topic: Thinking about updating to v.5 with Priority Maintenance
Replies: 0
Views: 3568

Thinking about updating to v.5 with Priority Maintenance

Hi everyone! Glad to see a new and positive alternative to sharing our ideas and challenges with Blue Iris! Ok, here is our situation... We have had Blue Iris for a number of years. It worked incredibly well for some years. Over a year ago, we started having issues. We could not find the solutions t...