OK, thanks ... I will look forward to getting this straightened out.

I have had BI for a very long time, beginning with r2. I bought 2, then 3, then 4. Then on 3/10/2019, I bought a one-year service plan, which gave me a new key. Per my notes, on 6/18/2019, I *think* I installed r5 as a free upgrade under the service plan. However, in looking at my BU options page, i...