Thanks for the help. I'll reach out to BI support.

It is unclear to me what you're referring to as it relates to "the audio on the alert". Are you saying that during playback the recorded audio in the clip is out of sync with the video? Or audio Alert notifications (wav) are later than you expect? Maybe a walk through of steps you take wh...

I'm having issues with the audio on my alerts being off. I'm using Deepstack to identify a person, I trigger the camera if it sees a person. If my pre-buffer trigger is set to 5 seconds then the audio on the alert recording is off by 5 seconds. If I set the pre-trigger to 1 second the audio is off b...