prRec thanks for the information. I went through all the outlined steps. It was in fact the last step of turning off "DisabledByDefault" that solved the problem. Works like a charm now. Thank you sincerely!

As mentioned, I have sent BI support an email explaining everything I've said above. I posted here to see if anyone else has encountered this issue. I can't believe I'm the only person using Microsoft-hosted mail for BI email notifications. If more folks are dealing with this issue perhaps BI suppor...

I noticed this evening that i was not getting email notifications on normal alert conditions. Troubleshooting revealed the error to be related to Microsoft hosted email refusing the connection based on TLS version. This has worked perfectly for the last 2.5 years. Here are my server settings: server...