Just an update: Problem solved. Email from support...Blue Iris no longer uses MyCommerce for software support renewals. The "update/renew" hyper link on existing software won't be correct unless you are currently covered by support and update the software. You need to use the BlueIrissoftw...

Thanks, I did both already. I just thought I messed up somewhere.

My BI v5 support expired. I tried to renew it through the software "upgrade/renew" and I get the following error. "Product does not exist! At least one of the requested products does not exist. Request ID: b3c64fe45fd94f8b92e798270a5ccdd2. Please provide this ID if you contact Custome...