Does anyone man the support email at BI?

[jerryandthecats]

Two days ago i signed up for the $29.95 monthly support with BI. It was processed and paid with Paypal. But the code they send me wud not work. I emailed their support for help and did again today with no answer. Someone help me on how to proceed or do i just need to cancel and get a refund? Thanks - Jerry.

[IAmATeaf]

Are you sure you are entering the code as sent and have you input your main BI code followed by the new support extension code?

[TimG]

Hi, did you add your licence number to the email (Copy and paste from BI5 settings) ? I think it goes into their spam filters if it's not there.

[YrbkMgr]

To elaborate on TimG's post...
Best practices for contacting Blue Iris Support - Start the BI console, click on the Gear icon in the upper left --> Get Support button --> Email Support. Read the instructions. That way, you're sure to make it past any spam filters and such. Make sure the Subject will get noticed.

[jerryandthecats]

thanks everyone the problem is resolved

[IAmATeaf]

How was it solved? Might help others in the future.