Blue Iris 4.8.6.3 problems

[Vicki]

I am running Blue Iris 4.8.6.3. About 3 weeks ago Windows 10 was updated which made my computer (apparently) a 64 bit version of Windows. So many problems from that update! That's when Blue Iris basically quit working properly. I uninstalled the Windows update, but that didn't help much. Then two days later, I was sent the exact same update which was already installed when I discovered it. I just left the update the 2nd time. Windows had also deleted all my Restore Points, so I had nothing to try to help matters.

I've gone through all the settings in the Blue Iris options and changed a lot of them in hopes of figuring it out. Still not working after about 3 weeks of trying in every spare moment I could come up with. Still not working correctly. My Support and Maintenance is Expired, so I don't know if there's a fix available. I have noticed on my About Page in Blue Iris Options that it's now showing Release 4.8.6.3 x64. I've also noticed that in my Task Manager it's showing I'm running BlueIrisService.exe (32 bit) as a Background process.

I've searched the Internet looking for a BlueIrisService.exe (64 bit) file, to no avail in hopes that would resolve my problems.

I've also tried installing Blue Iris 5, but it just copied all my Blue Iris 4 information which didn't help matters either.

Does anyone know where I can download the 64 bit file for BlueIrisService.exe. That's about the only hope I've come up with to maybe get back to normal and have all 18 of my cameras working again as they did before the Windows Update.

Any other suggestions would be greatly appreciated!

Thanks!
Vicki

[YrbkMgr]

Start at the beginning from when you first launch BI in windows. "quit working properly" doesn't give us much to go on. You've installed version 5 - What's the problem? What's it not doing that you expect? Did you purchase a v5 license yet or trial? Folks here are pretty helpful - but since you've got a lot of moving parts there to dissect, I would advise a cautious approach with installations and such. Walk us through and post screenshots if necessary.

You shouldn't rely on Restore points - for me, anything mission critical gets imaged daily with backup software (Macrium Reflect Free). Also, BI makes 3 backups of your configuration - reg files in the program folder. Once you get things sorted, your old settings can be imported.

[TimG]

I've gone through all the settings in the Blue Iris options and changed a lot of them in hopes of figuring it out.

So you have Blue iris running, but can't view the cameras ? Are you presently running BI4 or BI5 ? I think we need to see some screen shots to understand what is happening here.

[Vicki]

Start at the beginning from when you first launch BI in windows. "quit working properly" doesn't give us much to go on. You've installed version 5 - What's the problem? What's it not doing that you expect? Did you purchase a v5 license yet or trial? Folks here are pretty helpful - but since you've got a lot of moving parts there to dissect, I would advise a cautious approach with installations and such. Walk us through and post screenshots if necessary.

You shouldn't rely on Restore points - for me, anything mission critical gets imaged daily with backup software (Macrium Reflect Free). Also, BI makes 3 backups of your configuration - reg files in the program folder. Once you get things sorted, your old settings can be imported.

On my system, Blue Iris 4 is running as a service so it starts automatically every time my system is rebooted.
By quit working properly, the biggest problem is many of the cameras just aren't continuing to record. If I trigger the cameras, they start recording but then quit for the rest of the day. The recordings that I do get just aren't as good as they used to be, there's a lot of jerky motion and missing frames in the videos.
I did install version 5 hoping to get the BlueIrisService.exe (64 bit) file. That didn't happen, so I've uninstalled version 5.

I haven't purchased a V5 license because it says on the Blue Iris v4 Options page that my version is "Not version 5 eligible".

I do use Macrium Reflect daily (except it's turned off right now). The copy I have though was last backed up about 2 hours after the update was installed, so it's useless.

Getting and running the BlueIrisService.exe (64 bit) file is the only thing I haven't been able to try. Can't find a copy of the file anywhere on the Internet.

[TimG]

Hi Vicki,

I haven't purchased a V5 license because it says on the Blue Iris v4 Options page that my version is "Not version 5 eligible"

There are two ways to update to BI5. One is to purchase the full program, and the other is to get a support package which is probably approx half the cost. Confirm it with support, but I think the support package would allow you to update to BI5.

Alternatively there used to be an archive of older BI versions at the ipcamtalks forum. Be careful if you go there as they bite !

[Vicki]

Alternatively there used to be an archive of older BI versions at the ipcamtalks forum. Be careful if you go there as they bite !

Thanks TimG!
I don't understand what you mean that they bite?

Vicki

[YrbkMgr]

He means to suggest that the community over there doesn't take kindly to ill formed questions from new members - and one runs the risk of being rudely scolded. But you don't need to go there, legacy versions are available at the BI main site.

Legacy Versions
Support Plans

I resisted the upgrade from 4->5 until July of last year. Version 5 was released in Dec 2019. Reason? It did everything I needed. However, BI completely redesigned the console interface, updated UI3, and added Artificial Intelligence to reduce false alerts. As you likely know, the game used to be fine tuning your detectors to find the sweet spot between legitimate events of interest and false alerts. The implementation of DeepStack (AI) was a game changer for me, and I bought the extended service package for 30 bux and never looked back. Point is, considering you're using a legacy version, 30 bux buys you the right to email support to get an official answer, as well as a butt load of features and improvements - dual streaming, 'nuff said.

[TimG]

Very politely put by YrbkMgr

If you do a web search for Fenderman at that site, it will alter your perception of humanity and convert any rose tinted spectacles you have into a charred mess.

But yes, you can now download 4.8.6.3 from Blue Iris directly, or choose to update to BI5. If I remember correctly, BI4 states "Not version 5 eligible" until you add the support package key - but do check first with support if you decide to do that.

By quit working properly, the biggest problem is many of the cameras just aren't continuing to record. If I trigger the cameras, they start recording but then quit for the rest of the day. The recordings that I do get just aren't as good as they used to be, there's a lot of jerky motion and missing frames in the videos.

This is concerning. If the above changes don't fix it, I think your pc needs a health check, as that could be anything between a virus/ failing hard drive/ failing RAM / network failing and a million other things. If you have a spare hard drive, I would suggest re-installing a vanilla copy of Windows on it as a test and starting again

Do make sure you back up all settings before changing anything though.

[Vicki]

Very politely put by YrbkMgr

If you do a web search for Fenderman at that site, it will alter your perception of humanity and convert any rose tinted spectacles you have into a charred mess.

But yes, you can now download 4.8.6.3 from Blue Iris directly, or choose to update to BI5. If I remember correctly, BI4 states "Not version 5 eligible" until you add the support package key - but do check first with support if you decide to do that.

By quit working properly, the biggest problem is many of the cameras just aren't continuing to record. If I trigger the cameras, they start recording but then quit for the rest of the day. The recordings that I do get just aren't as good as they used to be, there's a lot of jerky motion and missing frames in the videos.

This is concerning. If the above changes don't fix it, I think your pc needs a health check, as that could be anything between a virus/ failing hard drive/ failing RAM / network failing and a million other things. If you have a spare hard drive, I would suggest re-installing a vanilla copy of Windows on it as a test and starting again

Do make sure you back up all settings before changing anything though.

Thanks for the clarification on that other site. Now I get it!

I did write to Support yesterday afternoon, but haven't heard anything back yet. They are probably very busy and I'm no doubt at the end of their list. I did ask about the "Not version 5 eligible" and with somewhat of an explanation of what's happening on my system.

I have checked out my PC thoroughly, and it's in good health. I've even looked at getting a new PC, but getting one with everything I want takes at least a month to get and costs a fortune now-a-days.

Sure wish I could come up with a BlueIrisService.exe 64 bit file to try out. Maybe Support will have one once I get the Support and Maintenance sorted out.

Thanks for all your help and suggestions!
Vicki

[YrbkMgr]

Very politely put by YrbkMgr

(Takes a bow) Mother always said that if you can't say something nice about someone, at least say it nicely...

Sure wish I could come up with a BlueIrisService.exe 64 bit file to try out.

I mean no offense, but you got that on the brain. I'm running v5 and BI Service is 32-bit.

BI Services 3.jpg (153.56 KiB) Viewed 3565 times

Pro Tip: TimG is the most tenured forum contributor - he knows what he's talking about and is well respected. That said, I want to make sure I'm clear on "current state" - and not make any assumptions. Everyone on the same page of where you're at. In my experience, the problem (camera recordings, e.g.) is simply the symptom and without more details, the cause will remain elusive. That's why more detail would help. For starters consider:

• *When you launch BI, which version are you launching - 4 or 5?

• *Can you post some screenshots of what you're seeing? Options -> About Tab & Startup Tab. Also for an offending camera Camera Settings -> Trigger Tab, Motion Sensor dialog, and Record tab.

• *Is the service running BEFORE you launch the console? What about AFTER? Win+R -> services.msc -> Enter.

• *Finally, what is your current goal - run v4 or run v5?

If you don't know how to post images here, the following might help.

BI Support Forum Image Posting 1.JPG (169.54 KiB) Viewed 3565 times

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