Please help , changed google nest to eero & now BI can’t detect cameras

[carluzky]

Hello everyone, hope all is well
I had blue iris connected to my google nest and everything was working fine for a few years , yesterday I decided to change it to EERO PRO due to some speed issues , all devices connected perfectly except blue iris on my windows 10 PC, I figure I had to do port forwarding again & so I did , all of a sudden my Dell changes from NETWORK 2 to NETWORK 3 (I am assuming that’s the new eero network ) , got my internet back , however , when go inside BI, all the cameras lost their connection (error 80002743 (Failed to connect) O) . I tried fixing it for 3 hours but nothing , i tried putting it back on the old network and still nothing , resetting the cameras also did nothing , then on my eero app I see an option to reserve up address & port forward each individual camera , however , when I try putting their IP address I get an error code that says : (We couldn't update your settings
Looks like the IP address you've entered is outside of your subnet range. Please try another IP address within your subnet range ) .
I am truly desperate, if anybody has any solutions ,please let me know !

[TimG]

1. Do your cameras have fixed IP addresses on the old LAN ?
2. Are they wired or wifi ?
3. Do you know if your LAN router has changed IP from say 192.168.0.1 to 192.168.2.1 or something similar.

It will be black and white simple when you find it

[carluzky]

Hi Tim , thanks for your reply , I am more than willing to learn

1. Do your cameras have fixed IP addresses on the old LAN ?
- yes , I took a screenshot of all the ip address on each camera

2. Are they wired or wifi ?
- they are all wired by POE directly to my Dell pc / BI software , internet connected by Ethernet directly to one of the eero routers


3. Do you know if your LAN router has changed IP from say 192.168.0.1 to 192.168.2.1 or something similar.
- that is probably the case , but how do I find out ? Sorry if it seems like a dumb question , but I wouldn’t know until I ask !

* on a side note , when I had them working with my google nest , my pc will show as NETWORK 2 , but when I changed to Eero, I had no internet at all (both times connected by Ethernet ) , windows gave me the option to try & solve the issue & it did , I got my internet back to my pc & showing as NETWORK 3 , however , that is when all the cameras went offline on BI .

[louyo]

PMJI:
What subnet is your cameras on? Sample IP address.
What is result of ipconfig/all on the BI system?

[TimG]

I think your old router was on one subnet and your new router appears to be on another. Now since everything except BI5 and the cameras works, I will assume that the BI5 pc AND the cameras have static IP addresses on the old subnet. Everything else will be using the routers automatic DHCP IP allocation, so was given an automatic DHCP IP address by the new router.

Have a look at those images of the old camera IP addresses. What do they start with. Is it:

10.0.0.x or
192.168.0.x or
192.168.1.x or
192.168.2.x etc.

You would now log in to your new router, and look for the setting for the LAN IP address. It is likely to end with 1 or 254, so it is likely to look like any of the above addresses ending with a one i.e. 192.168.0.1

You need to change it to be the same first three numbers as the old static address image. So if the old camera was on 192.168.2.x but the new router is on 192.168.0.1 then change the new router to 192.168.2.1 and reboot it. You will then have to reboot your DHCP devices too, so they can be allocated a new automatic DHCP IP address. Unfortunately if you altered your port forwarding, you will have to revert that too.

[carluzky]

Thank you so much ! That was extremely helpful !
So to summarize:

If I have two cameras with ip address :
192.168.95.47
192.168.95.66

& my new router ip address (is that the same as LAN address?)
192.168.2.1

Then on my router setting I should change this to :
192.168.95.1 & both my cameras should work ?

By the way, by doing this , will any of my devices (wired or wireless ) have any issues ?

[TimG]

The router controls your LAN, so it usually has an address at the top or the bottom of the range. I must say 192.168.95.x doesn't look like a standard user range - was it originally set up by a techie friend ?
I can't guarantee anything, but YES, I would think your system would revert to working if you change the LAN address in the router settings to be on the 95 range. If everything else worked before, then it all obtained a new DHCP address from the new router, so rebooting things until they work should sort it again.

[carluzky]

I do have another question , wouldn’t it be easier to change the IP address on the cameras to the same as the router ? Or it doesn’t work that way ?

[TimG]

You can do it that way. The difficulty will be in updating the static IP addresses on the cameras. I had assumed (due to lack of details) that you would have multiple cameras, so chose the likely quickest solution.

Either way before you start, you will need to log in to the new router at 192.168.2.1. You need to figure out the DHCP window/range settings. This tells you the range of IP addresses that the router can dish out automatically as DHCP. Lets say it shows you 192.168.2.5 to 192.168.2.60. When setting static IP addresses in the next stage, you need to avoid that range, i.e. go higher than 192.168.2.61 to prevent DHCP giving out an IP address that you are already using as a static address for a camera.

You will then probably have to give one pc a static IP address on the old subnet like 192.168.95.1 so that it can see the cameras.
After that go to a browser and add the known url for a camera. If you see the camera web page, log in to the camera with your known username/password and find the static IP setting and alter it to suit the new router. Save. Repeat on other cameras. After that, return the pc IP address to DHCP to get an an automatic DHCP IP from the router. The cameras and the pc may need a reboot. BI5 will need the new static IP for each camera, but all other settings will be unchanged.

We can only give you a general description without seeing the installation. If this doesn't work we will need screen shots of where it failed.

Good luck

[shawnjw]

My Eero came defaulted to 192.168.4.1 gateway and thus network addresses are similar if using DHCP.

Any camera you use needs to have a static address within the 192.168.4.x range to work.

If they're something different you need to change the Eero in settings network settings to the cam subnet.

Or you need to use your camera setup tool and change then to match Eeros 192.168.4.x subnet.



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