remote access via local network.. results in "Camera list is empty!"

salzy · Post by **salzy** » Wed Nov 08, 2023 7:40 pm

windows 10, latest BI, remote access via local network.. results in "Camera list is empty!"

on all cameras, right click ea. and selected "camera settings" all are enabled, web casting all enabled

remote logon gets: "Camera list is empty!"

cleared cookies, tried diff browsers.. same result

TimG · Post by **TimG** » Wed Nov 08, 2023 9:51 pm

Is this using UI3 on your LAN ?

salzy · Post by **salzy** » Thu Nov 09, 2023 3:27 pm

yes
i get the logon page and logon successfully
then the box center screen w/ "loading web content loading vector graphics ... loading server statistics" all are "OK"
"loading Camera List" however is FAIL and a dialog in bottom right reads "Camera list is empty! Try reloading the page"

TimG · Post by **TimG** » Fri Nov 10, 2023 11:02 am

And does the BI5 page itself show anything. I think we need some screenshots to help you.

salzy · Post by **salzy** » Fri Nov 10, 2023 8:53 pm

right click the image icon, "open in new tab"

TimG · Post by **TimG** » Thu Nov 16, 2023 10:29 am

@Matasa: Did you right click the image icon, "open in new tab" as instructed ? It is there, and it does show a failure in UI3 to load the camera list.

@salzy: Since UI3 was created by BP2008, it isn't part of the core BI5 program, so the question is, can you see the camera list in the normal BI5 window ?

If you can, then it is probably in the settings. We have to start somewhere, so we will start with:

1. Have you limited who can see the list in BI5 ? and then used a lower level account in UI3 ?

Johnmike · Post by **Johnmike** » Fri Aug 16, 2024 9:03 pm

Having the same issue. Just set BI up and added one camera and made a user account. Everything else is stock.

https://imgur.com/a/AlcVrPj

TimG · Post by **TimG** » Sun Aug 18, 2024 7:01 am

Does BI5 itself work ? Is this a UI3 issue again ?

goofballtech · Post by **goofballtech** » Mon Sep 09, 2024 11:21 am

IN searching this thread seems to be one of the only instances of the error so i am trying here before creating a new thread.

Having the same issue. Ui3 showing Camera List empty but UI5 working fine.

If i restart UI5, the camera list will work fine in UI3 for a few hours then it will tell me the camera list is empty again.

No changes to the system have been made. Been going on a week or so. Tried reverting back a couple versions of UI5 as well as upgrading to the newest that came out a couple days ago.

Issue persists on 4 different computers in the house so i doubt it's related toa certain client setting.

Very annoying. Any checks recommended from anyone?

Thanks all.

remote access via local network.. results in "Camera list is empty!"

remote access via local network.. results in "Camera list is empty!"

Re: remote access via local network.. results in "Camera list is empty!"

Re: remote access via local network.. results in "Camera list is empty!"

Re: remote access via local network.. results in "Camera list is empty!"

Re: remote access via local network.. results in "Camera list is empty!"

Re: remote access via local network.. results in "Camera list is empty!"

Re: remote access via local network.. results in "Camera list is empty!"

Re: remote access via local network.. results in "Camera list is empty!"

Re: remote access via local network.. results in "Camera list is empty!"