UI3 auto maximize getting stuck on one camera after alert ends

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dodgeboy
Posts: 17
Joined: Fri Apr 23, 2021 10:58 am

UI3 auto maximize getting stuck on one camera after alert ends

Post by dodgeboy »

I use UI3 to view a group of 7 cameras all day. I have it set to auto maximize when an alert is detected. This has worked well for years, until the last couple months. I've noticed that many times it will get stuck on the last camera which had an alert and keep that camera maximized forever, until I refresh the page. When it's in this state, the BI server interface does not show a colorized rectangle around the camera, so I know the alert has been cleared. Any ideas what would cause this? It happens on at least one camera per day.
dodgeboy
Posts: 17
Joined: Fri Apr 23, 2021 10:58 am

Re: UI3 auto maximize getting stuck on one camera after alert ends

Post by dodgeboy »

This continues to be a problem for me. I even tried simplifying the view to 4 cameras in a standard quadrant format. Any advice/help?
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TimG
Posts: 2675
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: UI3 auto maximize getting stuck on one camera after alert ends

Post by TimG »

Can you try a previous stable version ? If that sorts it, please let Support know so they can look into it.
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dodgeboy
Posts: 17
Joined: Fri Apr 23, 2021 10:58 am

Re: UI3 auto maximize getting stuck on one camera after alert ends

Post by dodgeboy »

I've tried reverting back to stable versions since 5.8.6.7, and the problem remains. Reverting to that version messed up some of my AI configs, so I stopped trying older versions beyond it.
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