Support Plans clarification

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MikeBwca
Posts: 1122
Joined: Thu Jun 20, 2019 5:39 am

Support Plans clarification

Post by MikeBwca »

Blue Iris Extended Support and Maintenance 1 year electronic 34.95 USD
Extended yearly access to email support, software updates and version upgrades

Blue Iris Extended Support and Maintenance electronic 29.95 USD
Extended yearly access to email support, software updates and version upgrades

Can someone explain the difference. Both are for 1 year? Why the $5 extra for the one that says '1 year'
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Thixotropic
Posts: 747
Joined: Wed Sep 04, 2019 7:20 pm
Location: Low-Earth Orbit

Re: Support Plans clarification

Post by Thixotropic »

MikeBwca wrote: ↑Fri Nov 22, 2019 7:38 pmCan someone explain the difference. Both are for 1 year? Why the $5 extra for the one that says '1 year'
It's $1 per character and there are 5 characters in the phrase "1 year", so I think that's why it's more.

(note: not an official support response)
Blue Iris 5.x x64 | Windows 10 Pro x64 | 16GB RAM | i7-7700 3.6 GHz | 1TB HDD | 2TB RAID NAS | 9 Cameras | Almost Dual NIC | 2KVA UPS
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MikeBwca
Posts: 1122
Joined: Thu Jun 20, 2019 5:39 am

Re: Support Plans clarification

Post by MikeBwca »

Omg. Funny.
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reddawg
Posts: 149
Joined: Sun Jun 30, 2019 11:29 am

Re: Support Plans clarification

Post by reddawg »

MikeBwca wrote: ↑Fri Nov 22, 2019 7:38 pm Blue Iris Extended Support and Maintenance 1 year electronic 34.95 USD
Extended yearly access to email support, software updates and version upgrades

Blue Iris Extended Support and Maintenance electronic 29.95 USD
Extended yearly access to email support, software updates and version upgrades

Can someone explain the difference. Both are for 1 year? Why the $5 extra for the one that says '1 year'
They are both 1 year extended support and maintenance plans with the only difference is that the $34.95 plan does not auto-renew after 1 year.
Blue Iris v5.9.9.1 | Win10 x64 version 22H2 | Dahua IPC-HFW2100, Amcrest IP2M-841W, Hikvision MINI PT DS-2CD2F52F-IS, Edimax IC-3030iWn | Intel i5-8700 CPU, 16GB Ram, Samsung NVMe SSD 970 PRO 1TB, Samsung SSD 870 EVO 1TB
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TimG
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Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Support Plans clarification

Post by TimG »

Yup, I agree with Reddawg, as seen at https://blueirissoftware.com/

Extend support & maintenance ($29.95 /yr)
Priority & maintenance ($59.95 /yr)
1 yr. extension of support & maintenance ($34.95 one time)

Badly worded, and as clear as mud that one. I can feel a support email coming up :idea:
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