Multiple instances of the same clip when viewed on phone

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kpilcher
Posts: 2
Joined: Fri Feb 28, 2020 5:00 am

Multiple instances of the same clip when viewed on phone

Post by kpilcher »

Often, but not always, I will be reviewing clips on my phone and will have 2,3 or sometimes 4 of the same clip play before I get to the previous clip. How can I fix this?

I searched the forum and found nothing on this topic. I’m running the latest versions of both the BI PC-based software and the iOS app.
IAmATeaf
Posts: 560
Joined: Mon Jun 17, 2019 7:48 pm

Re: Multiple instances of the same clip when viewed on phone

Post by IAmATeaf »

Long standing issue with the mobile app. I sometimes get this as well as if reviewing a lot of clips the app will simply crash and bomb out so you then have to start over.
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TimG
Posts: 2669
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Multiple instances of the same clip when viewed on phone

Post by TimG »

OP: Since IAmATeaf has confirmed the problem, I suggest that you write to Support and explain the issue. Add your BI5 license details to the email.

I was of the opinion that Ken is an IOS user as the IOS app always seems to be slightly more advanced than the Android app so this is odd :?
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