question about Link payment system

[reddawg]

Greetings,

I just renewed my Blue Iris 5 maintenance 1 year x 1 with no issues using Link. Everything is activated for a full year of maintenance support. While I did receive an email with a receipt for the renewal, I did not receive an email containing the maintenance key license. In the past years, I always received both an invoice and key.

I am guessing that I misinterpreted the question concerning needing an invoice and key for another PC and answered no. I assumed it was asking whether I was moving it to another PC, so I answered no. Is there a way to get an invoice and key for my purchase for future records.

-- Patrick

[BruceH]

Did you look on the "Blue Iris Settings" "About" tab to see if the ending date was extended?

Where did you purchase the from was it https://buy.stripe.com?

I am not 100% sure but I thought I read somewhere that you no longer need to enter a support key if you renewed on the BI system that is getting the Maintenance Extension.

Either way I suspect that you will need to contact BI support directly as they do not read this forum and no one here has access to the payment systems!

If you send an email to support be sure to send it using the "Get Support" link in the Blue Iris Settings, other wise they might not respond!

[reddawg]

I am not 100% sure but I thought I read somewhere that you no longer need to enter a support key if you renewed on the BI system that is getting the Maintenance Extension.

Thanks BruceH, you are correct. I was told by Ken at Perspective Software that when you purchase the extended maintenance support through the software, the key is linked to your original Blue Iris 5 license key.

[kstev99]

I renewed BI today and chose the Auto-Renewal option. Once I clicked PAY, my browser presented a LOCALHOST Error.
The payment was still processed through my credit card, but I DID NOT receive a renewal key.
I did receive an email with the Invoice and receipt from Perspective Software.

I understand that someone from Perspective software stated that a key was not needed, but my BI program still shows that it expired on 02/08/2025.
I tried re-entering my original license # into the upgrade dialogue field, but it won't accept that.
No response yet from BI Support. Did I just throw away my money?

[BruceH]

When you sent an email to support, did you use the link in BI to paste in your BI license details, if not then the spam filters at perspective software may discard your email, also to note that sending multiple emails will result in your email getting pushed to the bottom of the list each time. Perspective software is a very small company and they may not respond as quickly as some people expect!

One further note, I see that you posted this last night at 8:34 pm, if you sent the email to support around the same time you would not get a response until they are back at work this morning, they do not work 24 hrs/day!

[TimG]

No response yet from BI Support. Did I just throw away my money?

I very much doubt it. Let me know if you don't hear back from Support, and I'll ask Ken to sort it.

[kstev99]

It's all good now. Ken responded to my email and was able to apply the renewal to my current license.
Good for another year !

[TimG]

Thank you for letting us know. Have a great weekend