WARNING: Do Not Renew/Update using MyCommerce/Digital River platform

[TimG]

Hi, if you cannot get in touch with Support, PM me with your details and I will chase it up for you. Blue Iris is a small company and somebody may be off work.

[STEELEIMAGING]

Cant seem to PM you Tim

[TimG]

That could be due to a low post count. Add a few posts and try again. Let's see if that works

[TimG]

Please check PM's. Support have responded to my email.

[cwyatt]

We paid our Stripe invoice for 24 DVRs. How do I get my new keys?

[STEELEIMAGING]

Good luck -

I parted with my cash $$$ for a key to blue iris... waited and waited. Emailed customer support - didn't hear back, emailed again... didn't hear back. THEN, when I FINALLY heard back from what can barely be called support, I was berated for emailing more than one time.

Not sure what the hell is going on at blue iris right now, but the support from them is pure garbage.

I hope you end up with your PURCHASED keys... before the year 2026.

[BruceH]

Not to justify the poor response, but you do realize that they are a very small organization, possibly only 2 people, it used to be just 1 person!. I believe that emails are handled on a chronological order, but if you send a second email, before they respond the automated system moves you to the bottom of the que again! This is just what I have read so don't shoot the messenger!

[TimG]

We paid our Stripe invoice for 24 DVRs. How do I get my new keys?

Not good. If you have heard nothing by tomorrow, add a couple of posts so that you can enable PM's then PM me with a few details and I'll give them a prod for you.

FWIW I sorted Steeleimaging's issue out within two days

[cwyatt]

Still have not heard anything at all. I have always liked Blue Iris. The versatility is nice for the price. Does anybody know if they are going to recover or is this driving them out of business?

[TimG]

Please PM me with your basic details. Enough for Support to be able to identify you. I will ask immediately. Note that I am a volunteer residing in the UK so I don't have access to any Support info.