Blueiris service crashing since 64-bit upgrade (v5.2.2.0)

[nielk]

I've been using Blueiris for over a year and it has been great. But since the upgrade to the 64-bit BI service at v5.2.2.0, the service crashes every time after the update. Here is the crash summary:

Code: Select all

Faulting application name: BlueIrisService.exe, version: 1.0.0.1, time stamp: 0x5e7d3b1b
Faulting module name: ntdll.dll, version: 10.0.18362.719, time stamp: 0x64d10ee0
Exception code: 0xc0000005
Fault offset: 0x0000000000028e86
Faulting process ID: 0x22b4
Faulting application start time: 0x01d60aaebadf97fe
Faulting application path: C:\Program Files\Blue Iris 5\BlueIrisService.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: fc931229-1071-4f3e-b028-bdacb93df3d9
Faulting package full name: 
Faulting package-relative application ID: 

Notes:

• I've tried this on all versions between 5.2.2.0 and 5.2.4.4 - the exception code and fault offset is the same in every case.

• If I reboot the system, the service starts OK.

• On reboot, the web server doesn't respond. Switching it off and then back on in BI settings fixes it.

• Windows 10 professional - up-to-date with patches.

• Tried disabling AV protection (BitDefender) but that didn't help.

• If I revert to 5.2.1.4 with the 32-bit BI service, everything is back to normal.

[AbsoluteWireless]

I know this is no help but I am having the same issue as you describe. I also have it crash when run as service is turned off and we leave the BI UI open, same crash report as you.

[BruceH]

Are you running Bitdefender Total Security, if so add an exception for the file c:\program files\blue iris 5\blueirisservice.exe into the Advanced Threat Defence exceptions, this worked for me!

BlueIris Service Exception.jpg (51.02 KiB) Viewed 8160 times

[nielk]

Thanks @BruceH. I removed bitdefender and switched to Windows Security but still had different problems with the blueiris service.

But the new 5.2.5.0 release has now fixed those problems. I'll try reinstalling bitdefender...

[nielk]

Bitdefender reinstalled (Total Security 2020). I did not add blueiris.exe to the list of exceptions.

Upgrade to 5.2.2.0 -> 5.2.2.2 was successful and the BI service is running too. (I even stopped the service and reinstalled it to check.)

Thank you to Ken for responding so quickly to a support request.