Windows Updated Now Blue Iris 5 (or 4) Wont start!

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martynmbc
Posts: 5
Joined: Sat Jul 20, 2019 6:47 pm

Windows Updated Now Blue Iris 5 (or 4) Wont start!

Post by martynmbc »

Hi,

As the title suggests, Blue Iris no longer works since Windows updated itself. I became aware of this as I tried logging on to UI3 today but there was no connection so I checked the Windows VM that runs BI (as it has done for years) to find that I had the "Welcome to Windows" screen after an update.

The service will not start, although sometimes it does just for a few seconds so I uninstalled BI5 and re-installed only to have exactly the same issue but not running as service this time. I uninstalled again, installed BI4 only to have the same issue.

I really do not know where to begin troubleshooting for this other than to re-install Windows?

Any guidance would be greatly appreciated! Thank you!
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Thixotropic
Posts: 747
Joined: Wed Sep 04, 2019 7:20 pm
Location: Low-Earth Orbit

Re: Windows Updated Now Blue Iris 5 (or 4) Wont start!

Post by Thixotropic »

This sounds like something support would need to know about; have you contacted them?
Blue Iris 5.x x64 | Windows 10 Pro x64 | 16GB RAM | i7-7700 3.6 GHz | 1TB HDD | 2TB RAID NAS | 9 Cameras | Almost Dual NIC | 2KVA UPS
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