BI 5 Keeps just shutting down

[MJD]

While im navigating cameras and settings on cameras in BI 5 it will just shut down randomly. I was having problems with BI 4 so i upgraded to BI 5 and now BI 5 is acting worse than BI 4. I did not pay $75 for crappy software. I have used BI 3 and BI 4 for years without issue, why is it acting up now especially after an upgrade as well as installing the updates after upgrading. It will not even ask me if i want it to shut down like it did before it just shuts down loosing my settings i may have entered when it shut down. This is real frustrating.

[tward392]

What version of 5 are you using?

[Matts1984]

Is the potential there that this is a newly introduced incompatibility/issue with your system that isn't completely down to BI? You noted that you ran BI4 for years and recently ran into issues so you upgraded to BI5 - which also is showing issues. Maybe it's not BI. I'm not intending to point fingers, just looking/thinking outside the box. Otherwise this post is just a rant vs seeking help.

[fogkeebler]

I have been experiencing a random shutdown issue myself. There is nothing in the log that says why, just "restarted due to unexpected shutdown (1500/240)" What does that mean?

The shutdowns have been intermittent and seem to occur after midnight. i get no video recordings unless i log into the server and the service restarts.

Im running 5.2.7.12 as of 5/14/2020 The hardware is a dell r720 with esxi and BI running on server 2016. Have not had any issues up till the last 2 weeks. also noticed that since the upgrade to .12 my cpu usage has been twice what it normally is.

[Thixotropic]

I'm not experiencing shutdowns, but after the last couple of updates the BI window somehow gets resized in the middle of the night, shrunk to about 1/4 screen or so. Double-clicking the frame restores it.

I have no idea why this started.....my BI system is very stable and I almost never make changes to it.

[Gandalf]

Same here: BI5 keeps shutting down after last update 5.2.80

[kenl]

I had the crashing problem when I upgraded to 5.2.8.0 as well.

After some troubleshooting and a lot of rolling back and forth between versions, I found the problem.

Troubleshooting tip: before upgrading, disable all your cameras. After upgrading, enable one at a time to find the culprit.

I had cameras with continuous direct to disc recording as MP4. I had to change them to record as BVR files before 5.2.8.0 stabilized.

I'm currently trading emails with Ken about this, so hopefully he can recreate and fix the issue.

[edalquist]

I was seeing this as well, downgrading to 5.2.7.12 resolved it for me. Looking in the windows event log I was able to find these errors:

Code: Select all

Faulting application name: BlueIris.exe, version: 5.2.8.0, time stamp: 0x5ec59c87
Faulting module name: ucrtbase.dll, version: 10.0.18362.815, time stamp: 0x32a6df9a
Exception code: 0xc0000409
Fault offset: 0x000000000006db9e
Faulting process id: 0xe50
Faulting application start time: 0x01d62f9211b3cbc2
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 5503b74a-ae3a-40a3-aed6-a883daebea2e
Faulting package full name: 
Faulting package-relative application ID: 

Code: Select all

Fault bucket 1819962615922875982, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: BlueIris.exe
P2: 5.2.8.0
P3: 5ec59c87
P4: ucrtbase.dll
P5: 10.0.18362.815
P6: 32a6df9a
P7: 000000000006db9e
P8: c0000409
P9: 0000000000000007
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC263.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4C6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4E6.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4F3.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC514.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueIris.exe_9314192b34a3cae28e1a8522c907c2ab46acbc6_d4625f0b_f04ef4a3-cb08-4aad-a9bb-c512b1d2296d

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5503b74a-ae3a-40a3-aed6-a883daebea2e
Report Status: 268435456
Hashed bucket: 0849a111171b05b15941ce5b4a92de4e
Cab Guid: 0