BI Shutting down randomly multiple times daily

[Nanashi]

I installed BI about a week ago.
It seems to just shut down randomly no warning or pattern, it could run for 2 min or 6 hrs.
i have 1 ptz cam

Version: Release 5.3.2.9 x64
OS: Windows 10 Home
CPU: AMD Ryzen 5 3600X 6-Core Processor [6%]
RAM: 513.9M/31.9G

Anyone have any ideas?

I understand there are ways to make it restart automatically but im looking more for the root of the problem.

[TimG]

Hi, start by typing "Reliability History" in the search bar. It should open a window showing what has crashed per day. Double click on the problem event for today. Let us know what that tells you.

[ICANDOTHIS]

I am having the sane issue. Here is what I found.

Description
Faulting Application Path: C:\Program Files\Blue Iris 5\BlueIris.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: BlueIris.exe
Application Version: 5.3.2.8
Application Timestamp: 5f5fc252
Fault Module Name: VCRUNTIME140.dll
Fault Module Version: 14.26.28720.3
Fault Module Timestamp: 5e74aeb1
Exception Code: c0000005
Exception Offset: 00000000000012de
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 51fd
Additional Information 2: 51fd935a7db79e4e2f5bc0d5a3c6c2ec
Additional Information 3: a573
Additional Information 4: a573bbdd43cab44685d5245391b87e4e

Extra information about the problem
Bucket ID: 0fa65030474e052c7458759d637fccad (1466050997548731565)

any guidance on this would appreciated.

Thanks

[TimG]

I was waiting for the OP to respond, but maybe it is the same issue. You have "Fault Module Name: VCRUNTIME140.dll". We had issues with that a year or so ago. Take a look at this thread:

https://blueirissoftware.com/forum/view ... ?f=4&t=526

So in that case, it wasn't being installed, but that thread does tell you how to reinstall it. I would:

1. Send a message to support to see if they know why it is happening.
and/or
2. Re-install VCRedist.

[mlody11]

Same issue here. works for 5 minutes and crashes.

10/01/2020 03:15:02 PM
LogName=Application
SourceName=Application Error
EventCode=1000
EventType=2
Type=Error
ComputerName=[omitted]
TaskCategory=Application Crashing Events
OpCode=Info
RecordNumber=725478
Keywords=Classic
Message=Faulting application name: BlueIris.exe, version: 5.3.3.1, time stamp: 0x5f75cc65
Faulting module name: ntdll.dll, version: 10.0.18362.1049, time stamp: 0xb5beef21
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x21b0
Faulting application start time: 0x01d698376130c2d9
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 140fdff8-3153-4e38-9054-e73af48ea9bf
Faulting package full name:
Faulting package-relative application ID:

here is the reliability stuff...

Problem Event Name: APPCRASH
Application Name: BlueIris.exe
Application Version: 5.3.3.1
Application Timestamp: 5f75cc65
Fault Module Name: StackHash_d146
Fault Module Version: 10.0.18362.1049
Fault Module Timestamp: b5beef21
Exception Code: c0000374
Exception Offset: PCH_B0_FROM_ntdll+0x000000000009CBC4
OS Version: 10.0.18363.2.0.0.256.121
Locale ID: 1033
Additional Information 1: d146
Additional Information 2: d146caac55d06cca916ff1e67c16ebd3
Additional Information 3: cc60
Additional Information 4: cc60945e2a9ec388fd113d189df96d2c

here is another one

Description
Faulting Application Path: C:\Program Files\Blue Iris 5\BlueIris.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: BlueIris.exe
Application Version: 5.3.2.9
Application Timestamp: 5f651613
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.18362.1049
Fault Module Timestamp: b5beef21
Exception Code: c00000fd
Exception Offset: 00000000000454fe
OS Version: 10.0.18363.2.0.0.256.121
Locale ID: 1033
Additional Information 1: a4a2
Additional Information 2: a4a290cb527429f2fa15f636c91ecaef
Additional Information 3: b751
Additional Information 4: b75172c82a0e9269e72e6c24fa564309

and another from another date

Description
Faulting Application Path: C:\Program Files\Blue Iris 5\BlueIris.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: BlueIris.exe
Application Version: 5.3.2.8
Application Timestamp: 5f5fc252
Fault Module Name: VCRUNTIME140.dll
Fault Module Version: 14.24.28127.4
Fault Module Timestamp: 5d8e68d2
Exception Code: c0000005
Exception Offset: 00000000000012de
OS Version: 10.0.18363.2.0.0.256.121
Locale ID: 1033
Additional Information 1: 5da7
Additional Information 2: 5da77cf57c8b9a6d1e548a761de61f79
Additional Information 3: 4d45
Additional Information 4: 4d45a9b3c2f33ab955d95eb5abc90b43

[mlody11]

Just an FYI, I reinstalled blue iris and still seeing lots of crashes.

https://imgur.com/a/sCEBtcq

[cosmokaoz]

For me it doesn't happen every 5 minutes but it does happen more than I want and it is annoying having to check if the BI is up all the time. So I got tired of it and I've created a watcher Windows PowerShell script that checks every 10 seconds if the service is up and if is not Running it starts it.


You can copy paste this code into an Windows PowerShell terminal running as Administrator which allows you to start the service.

Code: Select all

while($true) {
    Write-Verbose "Ensuring BlueIris is up"
    $s = Get-Service BlueIris
    if ($s.Status -ne 'Running') {
        Write-Warning "BlueIris service is not running. status: $($s.Status)"
        Start-Service BlueIris
        Write-Warning "BlueIris service has been started."
    }
    else {
        Write-Verbose "BlueIris service is already up. status: $($s.Status)"
    }
    sleep 10
}

Important Notes:
Remember to stop the script if you are doing an upgrade.

I hope this help you guys meanwhile this issue get's fixed.

Meanwhile I'll also have my BI v4 instance which runs without failures for months for redundancy but I want to eventually deprecate it and only run one instance of BI v5.

If you guys have a solution to the problem please post it as I've tried installing only the latest most stable version of BI, installed the latest vcredist_x64 and still happens.

[CapeData]

My BI5 is also crashing (171-times in 14-hours yesterday, and 81-times so far today). It began two days ago after updating to 5.3.3.2. I have reverted to 5.3.2.11 x64 for testing.

Edit 10/5/2020: there have been no crashes since reverting.

[kj31]

5.3.3.4 is now out, which others have reported fixes the crashing issues.

Nope, 5.3.3.6 is doing the same thing. Happens about 20 times a day.