Upgrade license key

[johnstjs]

I recently upgraded my BI software (already on 5.3.3.16, just want the latest dot release). I did this directly from the software and it took me to the mycommerce site where I paid via paypal. I received the receipt and PO and a note saying the key would be in a separate email. That email never came (I checked spam, etc). I also went back to mycommerce and used the resend button but that did nothing. I also tried sending it to other email addresses (the resend button allows you to change where to send it to) to no avail. How can I find my new license key?

Thanks

Jeff Johnston
Salem Boating Club

[TimG]

Hi Jeff,

Send an email to support, as they probably won't see this thread. Use the button in BI5 to copy your details and then paste them into the email.

Tim

[paulhelen]

I have just Renewed my version of bi runs out tm but have not recived the new key
so have emailed suport.
will wate and see what happens

Paul

[cechk01]

Hello, I am also having this same issue. I sent an email to support in the evening of 6/4 (Order placed midday on 6/4).

no response yet...

[paulhelen]

i emailed support and have been sent a code via email so all good

[cechk01]

Same!, got the code too!