Blue Iris

I have a Hikvision compatible camera that is added to Blue Iris 5 and is working well on Windows 10 PC.
The problem is when I open the android app on my phone, the Hikvision camera disconnects and is disconnected as seen on both the mobile app and the desktop app. Another IP camera and two other USB cameras continue to operate on the android app and desktop app. Any clues to what may be causing this? I shut down the mobile app and the camera eventually reconnects.

That is odd. Do you do continuous recording? In general your app is only connecting to your BI server and the BI server is the one connecting to the camera. If you're doing continuous, the server would constantly be connected to your cameras so it shouldn't make a difference.

Thanks. I got it working now. Not sure what it was cause I changed a couple of things such as back up DNS, DDNs setting, and password on camera but who knows. Took screenshots so that I can get it working again if something changes. Good day.

Odd indeed. Is the Hikvision camera feed being used in any other place at the same time ? Or only by BI5 ?