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After Update Web & App displays no video on clips

Posted: Tue Aug 24, 2021 9:39 am
by bbtstech
I have 26 cams of various brands on a single server that has worked well. After update to the latest build 5.4.9.18 my 3 reolink RLC-420-5MP cameras clips in web or app interface plays audio but black video. In program on server the video clips play fine. I reverted to 5.4.7.11 but the problem persist. Seems like a codec isuue or something with the wb interface and phone apps (ios & android). Any ideas?

Re: After Update Web & App displays no video on clips

Posted: Sat Aug 28, 2021 10:11 am
by YrbkMgr
Is it the same as the problem reported here: No Alerts, No Trigger Events in timeline

If so, I would write support if I were in your shoes.