Update cost and potential problems when upgrading
Posted: Mon Sep 27, 2021 12:59 pm
Here are my Blue Iris "About" details:
Release 5.2.6.5
Support Level: Basic [Expired]
Expires: 6/20/2020
The first part of this question relates to upgrading to the current version of Blue Iris, which is apparently 5.5.1.1:
1- Can I up upgrade now for free, or must I pay for the upgraded software and/or a support contract?
2- If a support contract is required before I can upgrade, how much will it cost me?
3- How long will the paid support contract remain in effect?
4- How much will the upgraded software cost me, in addition to the paid support contract?
5- Will the upgraded software require a new serial number? If so, how and when will it be delivered?
6- If new versions of BI are released during my support contract, will I get them for free?
The second part of this question relates to any real or potential upgrade benefits and problems:
7- What are the major advantages of upgrading at this time?
8- What are the known problems or new limitations that might occur during or after an upgrade?
9- There's apparently an issue with Reolink cameras (or their configurations) and Blue Iris. Has this issue been resolved?
Release 5.2.6.5
Support Level: Basic [Expired]
Expires: 6/20/2020
The first part of this question relates to upgrading to the current version of Blue Iris, which is apparently 5.5.1.1:
1- Can I up upgrade now for free, or must I pay for the upgraded software and/or a support contract?
2- If a support contract is required before I can upgrade, how much will it cost me?
3- How long will the paid support contract remain in effect?
4- How much will the upgraded software cost me, in addition to the paid support contract?
5- Will the upgraded software require a new serial number? If so, how and when will it be delivered?
6- If new versions of BI are released during my support contract, will I get them for free?
The second part of this question relates to any real or potential upgrade benefits and problems:
7- What are the major advantages of upgrading at this time?
8- What are the known problems or new limitations that might occur during or after an upgrade?
9- There's apparently an issue with Reolink cameras (or their configurations) and Blue Iris. Has this issue been resolved?