server constantly freezing

[jelli23898]

I've got a BlueIris server that for over a year has run happily, but is now freezing regularly on me. When it stops it literally just freezes - there is nothing happening and I cannot get any response except to cut power and restart. The way it is freezing is more like a driver issue, it is unlikely that a user level app like BI could take down the entire server, it has to be a driver running in a priveleged state. There are no events prior to the freeze.

I've been putting up with the freezing for months because I have been too busy to investigate, and figured that it was either a bad version of BI or a bad version of a driver, and time would heal things. Unfortunately despite many upgrades to both BI, firmware and drivers, things are not healed and it is becoming a bit of an issue.

I don't know when it started, so I can't roll back to a known good. I was hoping that I would have an event showing in eventviewer with some sort of failure, but there is nothing obvious. What suggestions do you have to diagnose the source of this issue?

[IAmATeaf]

In the first instance you need to identify if the box has really locked/frozen or if it’s just really slowed down due to lack of resources.

[HeneryH]

You could spend tens of hours debugging with nothing to show for it in the end or....

Just rebuild from bare metal and OS and start again.

[Tommyt57]

Yeah, probably not the answer you wanted to hear, but I agree with HeneryH. Wipe and reload and call it a day. If you still have issues... You will know its hardware.

[TimG]

I agree with the previous posts, but trying this crash dump analyser won't hurt anything https://www.resplendence.com/whocrashed

[IAmATeaf]

Something worth pointing with regards to the original post is that BI does run as an Admin user as you get a UAC prompt when running the GUI and if running as a service you have to specify and account with Admin privs.