Max Alerts limit in BI mobile app

[IAmATeaf]

Wondering if there is a max limit on the number of Alerts that the mobile app will process/display?

Reason I ask is that I have 3 clone cams which record on any motion and raise an alert but don’t increment their respective alerts counters, so these cams do raise a lot of alerts for each day.

When checking alerts on the iOS mobile app, the alerts from these cams are in the majority so I swipe down and do a search for specific cams. When I do this I only see around 12 hours of alerts from the cam that I’ve search on.

This issue has been exacerbated by me replacing my 2 2Tb drives with a 6Tb and 8Tb drives, so lots more storage therefore more clips/alerts overall.

Before with the 2 2Tb drives I’d be able to go back 4-5 days, when I replaced 1 drive with the 6Tb drive I noticed that that dropped to around 1-2 days and now that I have replaced the other drive it’s dropped down to around 12 hours.

I hadn’t really put 2 and 2 together but over the last few days have realised what might be going on. I did have on re-trigger enabled on the clones so I’ve disabled that and that has helped to reduce the number of alerts raised by the clones each day but I would like to be able to scan alerts going back 3-5 days.

I should mention that in the BI GUI on the PC I can go back all the way back to the earliest alert so the alerts aren’t missing.

My support has currently expired, yes I know I’ll get round to renewing it soon so haven’t bothered (read can’t) to email support but my config and BI version hasn’t changed for ages but my storage capacity has but thought I’d post here as it’s something to talk about

Also I have a test VM on which I check out new versions of BI just to have a play and if I configure the mobile app to talk to that without all the alerts for the clones I can see more alerts but this isn’t a definitive test as that is running in eval mode.

[IAmATeaf]

As a test I created another BI user who only has access to the 8 main cams and then compared by logging in as each user in turn to check the last alert that could be seen.

It does very much look like there is some sort of limit as can be seen in the attached screenshots.

Not too sure what I can do to work around the issue. I thought I’d splitting the disks into separate folders and then within Clips and Storage allocating differing amounts of the disk and then have the clones writing to these allocated areas to try and limit the number of alerts that would be stored. Currently I just have a single folder with most of the drives allocated.

First screenshot is alerts on a cam when logged in as a user that can view all the cams, the second is logged in as a user who can’t view the clones. The scroll bar on the right also gives you an indication of the total number of alerts which as you can see differs vastly.