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No Audio

Posted: Thu Feb 29, 2024 5:52 pm
by Peek1
BI used to have audio, now, no audio. Using Amcrest cameras. If I remotely login to the cameras, I have audio. If I use BI, there's no audio, so it must be a problem with BI. Audio channel is enabled for each camera. BI settings show audio is enabled. The speaker icon is enabled and when I click on it, it goes green, but there's no audio. Any ideas?

Re: No Audio

Posted: Thu Feb 29, 2024 9:40 pm
by rdxny
If you right click on the camera's display in BI's main console, do you see "Play Live Audio" as the second item under camera settings? If so, is it bold (enabled)??

Re: No Audio

Posted: Thu Feb 29, 2024 9:51 pm
by Peek1
Tried that, the speaker icon turns green, but there's no audio.

Re: No Audio

Posted: Thu Feb 29, 2024 11:40 pm
by rdxny
how about in BI's camera settings, video tab, Video tab, click on configure, do you have anything in the Audio Stream Profiles? Mine is "64kbps G.711 u-law"

Re: No Audio

Posted: Fri Mar 01, 2024 3:17 pm
by Peek1
Mine has the same. I tried this also: When BI is open and I open a camera's audio, I went to my PC's audio settings and tested it. I hear sound, so there's no problem with my PC's sound. I also updated Windows 11 and my audio driver. Again, there must be a disconnect somewhere within BI.