Blue Iris

Posted: **Sat Apr 06, 2024 1:36 pm**

Hi,

I'm currently on 5.8.7.11 and have had Blue Iris for a number of years, using Deep Stack with it.

I can't seem to upgrade anymore. Ever since 5.8.x the service crashes very shortly after starting.

Can anyone help? Windows 10, nVidia latest game drivers, Cuda 11.3

Code: Select all

Fault bucket 1611513668719997620, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BlueIris.exe
P2: 5.8.9.3
P3: 660eb178
P4: BlueIris.exe
P5: 5.8.9.3
P6: 660eb178
P7: c0000005
P8: 000000000110f0af
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8543.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8C97.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8CB7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8CD3.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8CF3.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueIris.exe_683e21a4cd8678d648c9e4ddb4d9fd9238bbead8_3acd4533_1a1883ea-59b4-4608-b686-6dffa272ce8a

Analysis symbol: 
Rechecking for solution: 0
Report Id: ec31351f-932a-4ad3-92ab-c54f0e6b4d7f
Report Status: 268435456
Hashed bucket: 52505149b35912c6065d3f24bebdf2b4
Cab Guid: 0

Regards,

Gary.

Posted: **Sat Apr 06, 2024 4:45 pm**

Try disabling hardware acceleration within the main setup tab and in each cam then try updating?

Posted: **Sat Apr 06, 2024 5:14 pm**

IAmATeaf wrote: ↑Sat Apr 06, 2024 4:45 pm Try disabling hardware acceleration within the main setup tab and in each cam then try updating?

Tried that - no difference.

Posted: **Sun Apr 07, 2024 4:50 am**

Try disabling all your cams and then see if it works?

Posted: **Sun Apr 07, 2024 3:00 pm**

Another thing worth trying is disabling running Bi as a service then see if you can update and start the app without it crashing?

Posted: **Mon Apr 08, 2024 11:03 am**

Right I've narrowed the issue down. It crashes as soon as the web server is connected to at the following address:

http://[LOCAL IP]/h264/office/temp.h264?stream=1

(where "office" is a group name)

Works ok with single cameras - but as soon as you try to stream a group it crashes.

Posted: **Tue Apr 09, 2024 4:20 am**

No idea I’m afraid, it a feature I’ve never used.

Best thing to do is to log a ticket with BI Support.

Posted: **Thu Apr 11, 2024 3:01 pm**

I've emailed the support email for Blue Iris and heard absolutely nothing back?

Posted: **Thu Apr 11, 2024 3:04 pm**

LOL they literally emailed me back 30 seconds after this post saying it is fixed in 5.8.9.5

Blue Iris

Can't upgrade to 5.8.8.x or 5.8.9.x

Can't upgrade to 5.8.8.x or 5.8.9.x

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Can't upgrade to 5.8.8.x or 5.8.9.x

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Re: Can't upgrade to 5.8.8.x or 5.8.9.x