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Audio channel keeps disabling at random
Posted: Wed Apr 10, 2024 3:56 am
by freqsounds
I have an issue where the audio keeps getting disabled randomly. I can't figure out what's causing it. This is my camera configuration when it is working.
- Screenshot 2024-04-09 233904.png (42.16 KiB) Viewed 7315 times
- Screenshot 2024-04-09 234111.png (45.08 KiB) Viewed 7315 times
When it gets disabled, Enable audio channel becomes unchecked. I have to go back in and check the box and click OK. The gain is set to 200% because the audio is too quiet normally. I haven't seen any issues with hiking it up to 200%. In troubleshooting, I've left it at 100% but it doesn't fix the issue of the audio channel disabling.
- Screenshot 2024-04-09 234144.png (43.77 KiB) Viewed 7315 times
I have 5 cameras total. This is happening on 2 of them. Another 2 do not have audio channels, and the last one has been disabled. Does anyone know what could be causing this?
Re: Audio channel keeps disabling at random
Posted: Thu Apr 18, 2024 9:16 pm
by dukeplc
I have the exact same issue. Audio is working if I access the cameras directly, but Enable Audio box gets unchecked in BI Camera Settings. Happens on several cameras.
Re: Audio channel keeps disabling at random
Posted: Sun Apr 21, 2024 2:35 pm
by fllysys
register here just to confirm this bug. I have 1 ipcam (wifi), when it reconnect, the audio is always disabled. I have to go to camera config and re tick audio stream to enable again.
Re: Audio channel keeps disabling at random
Posted: Sun Apr 21, 2024 6:48 pm
by TimG
Can you guys send an email to Support and let us know the response ?
Is there anything in common here, like all being wifi cameras or anything ?
Re: Audio channel keeps disabling at random
Posted: Mon Apr 22, 2024 3:38 am
by fllysys
TimG wrote: ↑Sun Apr 21, 2024 6:48 pm
Can you guys send an email to Support and let us know the response ?
Is there anything in common here, like all being wifi cameras or anything ?
For me its happen everytime my wifi ipcam disconnect and reconnect again.
my video setting tab
my audio tab
Re: Audio channel keeps disabling at random
Posted: Mon Apr 29, 2024 3:44 pm
by dukeplc
TimG wrote: ↑Sun Apr 21, 2024 6:48 pm
Can you guys send an email to Support and let us know the response ?
Is there anything in common here, like all being wifi cameras or anything ?
Mine are wifi and hardwired, and are different brands.
EDIT: Just watched it happen when I rebooted the camera. Comes up with audio unchecked. My cameras reboot early each Monday morning, so that would explain why so many were unchecked today.
Re: Audio channel keeps disabling at random
Posted: Mon Apr 29, 2024 3:57 pm
by dukeplc
Sent an email to support. I will report back when I hear something.
Re: Audio channel keeps disabling at random
Posted: Tue Apr 30, 2024 2:26 am
by MikeBwca
Maybe audio was not enables prior to the last camera profile save?
1. Enable audio.
2. Save the camera profile. Also, save the BI Settings.
4. Disable/Enable the camera. Or, wait to see if this happens again.
After doing this, does it keep disabling?
Re: Audio channel keeps disabling at random
Posted: Wed May 01, 2024 5:58 am
by TimG
dukeplc wrote: ↑Mon Apr 29, 2024 3:57 pm
Sent an email to support. I will report back when I hear something.
How will you hear something if the audio cuts out
Re: Audio channel keeps disabling at random
Posted: Thu May 02, 2024 12:21 am
by BBK
Just came to say that I'm also seeing this issue. Sent support an email, not that I had any details to add, just reporting the problem.