UI3 Hangs - old/new setup
Posted: Thu May 30, 2024 6:57 pm
I have an old setup that ran fine at my prior house, and dusted it off at a new house and started buying cameras. So far I have two (previously 7 x 4k).
I record 24x7 at 4fps, and keep about 30 days worth. The server at this point is loafing, about 5-10% CPU, 10-20% GPU, 50% memory, just nothing to see there. It is the same hardware as at the prior house EXCEPT that I found a GTX 970 (previously only the on-chip Intel). I have turned that on and off inside BI without impact to my issue.
The issue is that while BI's native client displays fine, smoothly (well, as smooth as 4fps can be), the UI3 client is now awful - it hangs, orange clock, warnings about disconnects, viewer stalls, long pauses. This happens whether I use edge or firefox or chrome, and happens whether I use my desktop (wired 1gbs connection), android phone, or run the UI directly on the server running BI. It happens whether or not there is a display from BI's client on the server (though if there is, that display continues to run smoothly).
Here are my web settings (below). I am running 5.9.1.6 on W10x64. That is newer than I ran before as I updated when I got into the new home, but it was a small jump, I was probably running something from 3-6 months earlier. Other than routine windows updates nothing has changed in the OS, and even the network is unchanged, same switch, same server, same desktop.
When this happens there is nothing in the status log in BI. Nothing at all (or at least if I click the graph-jagged-rising, is there another place to look?).
There is nothing in the system or event logs of the system running BI.
It does NOT happen when both cameras are displayed together, when it is showing the low resolution display. It is only when I select a single camera (and presumably it changes to the main stream). I have tried reducing the streaming quality (now 2160) without impact (i switched to 1440p and it hung without about 5-8 seconds of switching streams).
I'm stuck what to check (and what else is useful to tell you).
Any suggestions?
Linwood
I record 24x7 at 4fps, and keep about 30 days worth. The server at this point is loafing, about 5-10% CPU, 10-20% GPU, 50% memory, just nothing to see there. It is the same hardware as at the prior house EXCEPT that I found a GTX 970 (previously only the on-chip Intel). I have turned that on and off inside BI without impact to my issue.
The issue is that while BI's native client displays fine, smoothly (well, as smooth as 4fps can be), the UI3 client is now awful - it hangs, orange clock, warnings about disconnects, viewer stalls, long pauses. This happens whether I use edge or firefox or chrome, and happens whether I use my desktop (wired 1gbs connection), android phone, or run the UI directly on the server running BI. It happens whether or not there is a display from BI's client on the server (though if there is, that display continues to run smoothly).
Here are my web settings (below). I am running 5.9.1.6 on W10x64. That is newer than I ran before as I updated when I got into the new home, but it was a small jump, I was probably running something from 3-6 months earlier. Other than routine windows updates nothing has changed in the OS, and even the network is unchanged, same switch, same server, same desktop.
When this happens there is nothing in the status log in BI. Nothing at all (or at least if I click the graph-jagged-rising, is there another place to look?).
There is nothing in the system or event logs of the system running BI.
It does NOT happen when both cameras are displayed together, when it is showing the low resolution display. It is only when I select a single camera (and presumably it changes to the main stream). I have tried reducing the streaming quality (now 2160) without impact (i switched to 1440p and it hung without about 5-8 seconds of switching streams).
I'm stuck what to check (and what else is useful to tell you).
Any suggestions?
Linwood