Blue Iris

I have a Boavision 5MP 30x PTZ. Today I noticed I cannot use diagonal PTZ movement, when prior I had been using it frequently. UP DOWN LEFT RIGHT work fine but choosing diagonal results in up or down movement only. I have reverted back to a BI version that I was certain this feature worked but it did not resolve the issue. I have factory reset the camera, removed it from Bi and added again but still not fixed. The camera has not received any updates. The only thing that changed to my knowledge is updating BI.

Recommendations?

Other than checking the PTZ settings in BI5, I would suggest an email to Support. Diagonal control is working here with BI5 v5.9.2.4 and a Dahua PTZ.

TimG wrote: ↑Sat Jun 08, 2024 8:44 am Other than checking the PTZ settings in BI5, I would suggest an email to Support. Diagonal control is working here with BI5 v5.9.2.4 and a Dahua PTZ.

Thank for the reply. I did contact them but no progress. They did ask if it moved diagonally when accessing it through web interface, which it does not because the web interface does not have diagonal controls; however it does move diagonally in HIP2P software so I don't doubt that it has the capability. I have emailed them again to see if they will move forward with helping me get this to work. This alternating between up, down , left and right input in order to follow a subject is not working.