BI - PTZ cannot get it to work with Hisseu Camera

[pauld]

HI, I have an issue with ( Model 2 -HD918-P(8MP 4K). Model Number = HD914-P/HD918-P ).

I used the FIND/inspect to find the camera but it does not find the right one ( It finds "Cantonk " which does NOT work ) so I used this line instead "rtsp://userxxx:password@192.168.1.210:554/ch0_0.264" and IT WORKS FOR THE VIDEO PART ONLY.

However my ptz does not work and when I go to the PTZ/Control I don't see Hisseu anywhere so what can I choose ?.

--------------------------------- Update ------------------------------------
I sent an support email to the company and awaiting response but don't expect much help for BI! - I sent the text and images below, perhaps this might give a bit more insight into the issue!

PTZ issues with Model Number HD914-P/HD918-P

HI, I am having problems getting video OR PTZ to work in Onvif Device Manager v2.2.250 and wondering if you can help me.

1: I can find the camera but it does not show an image PTZ does not work IN ONvif device manager OR Blueiris 5.9.9.7
ScreenHunter 332.png

ScreenHunter 333.png

2: If I click Web page" in Onvif device manager It opens up internet explorer but I get a script and nothing else.
ScreenHunter 326.png



3: I can enter into the camera settings ONLY by entering the address directly into my browser then PTZ does work so it's not the physical camera problem. it's the communication between camera and Onvif I believe!
ScreenHunter 334.png

ScreenHunter 336.png


4: I can get an image with "Blue Iris" but I cannot get PTZ to work!
I used this command in the settings and I can see the camera video but PTZ does NOT work..
ScreenHunter 328.pngScreenHunter 337.png
ScreenHunter 338.png

Can you plz help me ?

[pauld]

Here is some more pics

[pauld]

I can choose with protocol to use as well but I dont know what to enter in BI to get it to work! I have included 2 pics showing the protocol option I have in the camera menu.

[Pogo]

Try another Find/Inspect in Blue Iris using Generic/ONVIF as the camera make. The model will default to *RTSP / / / /. Use port 80 instead of port 8099 and see if you get better results. If you indeed generate a list of ONVIF based compatibility charachteristics, you will likely have the associated PTZ protocol automatically populated in the PTZ configuration screen -- probably just 'ONVIF'.

As for ONVIF Device Manager, if you can specify a TCP control port in the camera firmware, (or a default is already established) append it to the IP address separated by a colon for scanning -- e.g. 192.168.1.210:8099.

Try the Find/Inspect approach first. If the objective is to get things working in Blue Iris, ODM is little more than a distraction until the desired port(s) of the camera are known.

[pauld]

HI, Thanks for the response,, I will give your suggestion a try for sure and post back the results..