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IMPORT Settings: Unable to delete registry key to complete import
Posted: Sun Oct 06, 2019 2:15 pm
by cdikland
I just completed a Windows 10 Reset and after re-installing the latest BI I tried to import my bi setting which I had saved just prior to the Win Reset. Now, when I try to import this same file, bi terminates without any message and after a restart I get the error shown above. I have tried re-installing, deleting the blue iris import keys from the registry but nothing appear to work.
I know that the exported settings is fine because, before the reset of Win 10 I tested importing it. No problem.
Seems I had this problem when I upgraded from 4 to 5. Anyone have a solution for this problem?
Re: IMPORT Settings: Unable to delete registry key to complete import
Posted: Thu Oct 10, 2019 2:12 pm
by TimG
Hi, send a message to support. They sometimes read stuff here, but not always.
Re: IMPORT Settings: Unable to delete registry key to complete import
Posted: Fri Oct 11, 2019 3:14 am
by reddawg
This problem is caused by a permission issue on the
a1 key in
HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\Blue Iris\. Open REGEDIT, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\Blue Iris and edit permissions on the
a1 key so the Everyone group has "Full Control".
- Blue Iris a1 reg key problem.png (38.56 KiB) Viewed 13908 times
https://blueirissoftware.com/forum/view ... ?f=4&t=169
Re: IMPORT Settings: Unable to delete registry key to complete import
Posted: Sat Nov 09, 2019 1:40 am
by CasaDelGato
This fix doesn't seem to work for me.
I have the latest Blue Iris. I can make the change (as administrator), and verify it changed. (though I did have to add the "Everyone" group)
After the system reboots - the permissions are reverted back to their old settings.
This is on Win 10 Pro, 10.0.18362 Build 18362
Re: IMPORT Settings: Unable to delete registry key to complete import
Posted: Sat Nov 16, 2019 8:18 pm
by CasaDelGato
It appears that the Blue Iris service, when it starts, causes all the permissions on that key to be reverted to their original values.
I can Stop the service, update the permissions, Verify the permission changes, and Start the service.
Once the service is started, all the changes to the permissions are gone.
Re: IMPORT Settings: Unable to delete registry key to complete import
Posted: Wed Nov 20, 2019 10:26 am
by nosecuser
Running into this same issue. Also, the windows service does not seem to start correctly even though the service says its running. I cannot connect via phone app unless the UI is running.
Re: IMPORT Settings: Unable to delete registry key to complete import
Posted: Wed Nov 20, 2019 10:36 am
by nosecuser
CasaDelGato wrote: ↑Sat Nov 16, 2019 8:18 pm
It appears that the Blue Iris service, when it starts, causes all the permissions on that key to be reverted to their original values.
I can Stop the service, update the permissions, Verify the permission changes, and Start the service.
Once the service is started, all the changes to the permissions are gone.
Try on A1 entry for both the Blue Iris and Blu Iris Import keys
Re: IMPORT Settings: Unable to delete registry key to complete import
Posted: Wed Nov 20, 2019 7:13 pm
by CasaDelGato
Made the change to both keys, and launched UI - still had the error.
BUT the UI then downloaded and installed the latest update.
I then rebooted the system, and it appears to be working now.
Just re-checked the permissions - and my changes are reverted again. AND the "Blue Iris Import" key is gone.