Blue Iris

Hi, if you cannot get in touch with Support, PM me with your details and I will chase it up for you. Blue Iris is a small company and somebody may be off work.

Cant seem to PM you Tim

That could be due to a low post count. Add a few posts and try again. Let's see if that works

Please check PM's. Support have responded to my email.

We paid our Stripe invoice for 24 DVRs. How do I get my new keys?

Good luck -

I parted with my cash $$$ for a key to blue iris... waited and waited. Emailed customer support - didn't hear back, emailed again... didn't hear back. THEN, when I FINALLY heard back from what can barely be called support, I was berated for emailing more than one time.

Not sure what the hell is going on at blue iris right now, but the support from them is pure garbage.

I hope you end up with your PURCHASED keys... before the year 2026.

Not to justify the poor response, but you do realize that they are a very small organization, possibly only 2 people, it used to be just 1 person!. I believe that emails are handled on a chronological order, but if you send a second email, before they respond the automated system moves you to the bottom of the que again! This is just what I have read so don't shoot the messenger!

cwyatt wrote: ↑Wed Apr 02, 2025 6:06 pm We paid our Stripe invoice for 24 DVRs. How do I get my new keys?

Not good. If you have heard nothing by tomorrow, add a couple of posts so that you can enable PM's then PM me with a few details and I'll give them a prod for you.

FWIW I sorted Steeleimaging's issue out within two days

Still have not heard anything at all. I have always liked Blue Iris. The versatility is nice for the price. Does anybody know if they are going to recover or is this driving them out of business?

Please PM me with your basic details. Enough for Support to be able to identify you. I will ask immediately. Note that I am a volunteer residing in the UK so I don't have access to any Support info.