App not logging in (iOS)
Posted: Wed Sep 18, 2024 8:56 pm
Hi,
I’ve been using the BI app for years without issue however I had a power cut a few days ago and since then the app won’t log in. I’ve tried both with the phone on the local wifi and cellular connection with the same results. I can access the ui3 on both the phone and laptop using a browser so the connection is there (at least on the local network). How does the app connect compared with a browser?
In the app I’ve removed and re added the server then used the licence key to generate the LAN & WAN IP’s.
The only issue I can see is when I run the remote wizard I get a cross on the remote access test page. I would still expect the app to connect via the LAN connection when in WiFi though?
Just trying to figure out if I’m troubleshooting one or two issues.
Thanks
I’ve been using the BI app for years without issue however I had a power cut a few days ago and since then the app won’t log in. I’ve tried both with the phone on the local wifi and cellular connection with the same results. I can access the ui3 on both the phone and laptop using a browser so the connection is there (at least on the local network). How does the app connect compared with a browser?
In the app I’ve removed and re added the server then used the licence key to generate the LAN & WAN IP’s.
The only issue I can see is when I run the remote wizard I get a cross on the remote access test page. I would still expect the app to connect via the LAN connection when in WiFi though?
Just trying to figure out if I’m troubleshooting one or two issues.
Thanks