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Today I can't access UI3 nor via app? see error msg from UI3

Posted: Wed Feb 19, 2025 8:59 pm
by smarttube
Any idea what happened to my rock solid BI Server?
~~~~~~~~~
Please COPY this text to share with support. Error in UI3 (v 281 / 5.9.9.19)

TypeError: Cannot read properties of undefined (reading 'toFixed')
at Object.comment (/ui3/ui3.js?v=281-5.9.9.19:1453:132)
at LoadCategory (/ui3/ui3.js?v=281-5.9.9.19:33558:56)
at UISettingsPanel.Refresh (/ui3/ui3.js?v=281-5.9.9.19:33469:8)
at UISettingsPanel.open (/ui3/ui3.js?v=281-5.9.9.19:33457:8)
at HTMLAnchorElement.<anonymous> (/ui3/ui3.js?v=281-5.9.9.19:31257:20)
at HTMLAnchorElement.dispatch (/ui3/libs-ui3.js?v=281-5.9.9.19:4:12444)
at HTMLAnchorElement.<anonymous> (/ui3/libs-ui3.js?v=281-5.9.9.19:4:9173)

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36

Re: Today I can't access UI3 nor via app? see error msg from UI3

Posted: Wed Feb 19, 2025 9:51 pm
by BruceH
Have you tried to do a restart of the BI server?
Can you access the UI3 web page from a browser on the BI server?

Re: Today I can't access UI3 nor via app? see error msg from UI3

Posted: Thu Feb 20, 2025 5:26 pm
by louyo
Maybe oranges and apples:
Today, access UI via chrome would connect and liveview OK, but alerts not, errors connecting to server.
Connected with edge (yuck) and all OK.
Completely removed chrome and then re-installed. Now OK
W10 connected over VPN.

Re: Today I can't access UI3 nor via app? see error msg from UI3

Posted: Thu Feb 20, 2025 6:29 pm
by dws4wdr
Hhmm, Very similar situation here also. BI was working fine yesterday. Tried to open the console on the local server with no luck. I'm currently looking for logs so I can investigate. Just tried my second BI server, same issue.

Edit: I found that my synology was offline. Once I restart it BI UI opened. But,,, I would think the UI would have opened and then complained about the storage missing.